Participation in the Promotion
Only customers who have received a gift voucher Cruceroregalo and fulfill all the foundations of the promotion are able to book. Any person outside of the promotion or unable not prove that he/she is in possession of a winner voucher won’t have the right to book a cruise either.
Eligibility for inclusion and exclusion Cruise Bonus Gift
1. The bonus includes: stay on a 8 days / 7 nights cruise for 2 people, full board accommodation including breakfast, lunch, dinner and midnight snacks. Accommodation in your chosen cabin with all the facilities you need. Cabin cleaning and towel change daily.access and unlimited use of fitness facilities, swimming pools, library, disco, theater ... participation in all programs and activities of animation and basic travel insurance.
2. The bonus does not include: airport taxes, some services such as beverages are not included in this promotion. This restriction includes any kind of drink and water at breakfast, lunch and dinner. (Please check when making your booking), excursions at the stops at the city, Transfer to the port. The onboard gratuities were paid by the end of the cruise by the user. Depending on the type of tips the price can change, this data is reported to clients during the booking process.
1) MAKING RESERVATION
Booking Dates:
The cruise is subject to availability, especially during periods occurring events of special significance in any of the cities that may affect availability.
Validity of the voucher:
The validity of the voucher is one year from delivery to the promotor, the expiration is listed on your Cruceroregalo voucher.
STEP 1: Please visit the website
www.cruceroregalo.com/reservas8x7 to know the routes and dates.
After entering the web as indicated on it you should contact the reservations department at the phone number 902 737 198 and the user will be informed on all available options.
Then you may send your scanned Cruceroregalovoucher by e-mail info@cruceroregalo.com (so the information and bonus code can be clearly read)
STEP 2: Once you have chosen the destination you are interested in we will send you a template to be filled with all the data of people traveling and the extras you want to hire.
The customer may pay all the cost shown on his/her voucher and the extras requested by bank transfer on the account number provided at the booking time.
STEP 3: Finally, the boarding pass will be sent along with the information you need to know about your cruise.
2) ORGANIZATION
The shipping lines that have the ships to run this promotion and hosting this package are Iberocruceros, Pullmantur cruises, MSC Cruises and Costa Cruises.
Iberocruceros and Costa Crociere belong to Costa Crociere SPA Commercial represented in Spain by the Travel Agent Wholesaler-Retailer Costa Crociere SPA Branch in Spain, residing in Ciudad Empresarial ADEQUA, Avenida de Burgos, 89, 4 th floor, 28050-Madrid Tables, and Title-CICMA license No. 2221 and the shipping
PULLMANTUR CRUISES, SL Travel Agency Wholesaler-Retailer C.I.F. B-84581701, with registered Mahonia, 2, 28043 Madrid and Title CICMA-1878-license.
MSC Mediterranean Shipping Company, Inc. 12-14, Chemin Rieu - CH-1208, Geneva - Switzerlan-license and title CICMA 1459
The retailer that manages bookings for cruise promotions, retail travel agency and station reserves cruising is Viajeregalowith Title, License No. 2479 CICMA with Cif. B-85221653 and registered in Avd Infante Don Luis # 3 Local 4 of Carr, in Madrid, and the trademark in the same group of companies Cruceroregalo.
Viajeregalo and Cruceroregalo have availed itself of legal and general conditions of the shipping companies, which distributes its products, with shipping companies which have the legal authority and ultimate responsibility for the cruise and passengers.
The responsibility of Viajeregalo and Cruceroregalo end when management made reservation, thus concluding the process and work with the issuance and delivery of cruise tickets to the user.
The shipping company has its every particular conditions of travel where available on their websites that are:
Iberocruceros www.iberocruceros.com
Pullmatur www.pullmantur.es
MSC Cruises www.msccruceros.es
Costa Cruises www.costacruceros.es
3) PROCUREMENT AND CONDITIONS WITH COMPANY IBEROCRUCEROS
3.1 The reservation request must be written using the appropriate form (possibly in electronic form), completed in its entirety and signed by the passenger or the principal contractor.
3.2 The acceptance of reservations is subject to the availability of places and means completed, resulting in termination of the contract, only upon confirmation (possibly on a computer) by Management and is subject to the condition precedent of payment by the passenger for the advance to account, as provided in the general condition 4).
3.3 With regard to this promotion is subject to time limits and availability, according to the criteria established each time the organizer in its sole discretion and in accordance with this promotion in the special conditions.
3.4 Travel Gift, holds the title, license, acting as agent for the passenger, and the same may be issued in accordance with the laws, a copy of the contract only and exclusively when in possession of the booking confirmation by the user payment of this reserve.
3.5 The principal contractor to perform a single multi-passenger reservation beneficiaries listed in the reserve itself, takes on its own behalf the payment obligations of the bond you have and also acts on behalf of the beneficiaries and assumes on behalf of these the fulfillment of all contractual obligations.
3.6 It is accepted making reservations for minors. The reservations for passengers under age should be made by persons exercising parental authority or other adults who have the necessary legal authority, and only accepted if the minor is traveling with a parent or other adult who assume all responsibilities for the child.
3.7 Since the boats are not equipped to care for pregnancy and childbirth, will not accept reservations for passing that on the date of completion of the trip, are in the 24 th week of pregnancy or an advanced degree of gestation. At the time of shipment, the pregnant passengers must provide a medical certificate attesting to the good health of the passenger and the baby, which specify the expected date of birth and medical fitness of the passenger to participate in the trip . Travel Gift, Iberocruceros and the shipping company that matches the booking made for your cruise, disclaims any liability that may arise during the trip or after its completion, due to complications of pregnancy or other events related to it, so pregnant female passengers on board, prior compliance with the above requirements, at your own risk.
3.8 The ships have a limited number of cabins equipped for disabled guests and not all areas and facilities of the boats are accessible for disabled persons and are equipped specifically for them. Therefore, the bookings of disabled people are accepted within the limits of that provision and when necessary, is subject to the presence of a companion who can assist the disabled. The Carrier and Travel Gift, assume no obligation to offer alternative programs on board or ashore for disabled passengers, and assume no liability as to the difficulty or impossibility to find the same to make use of services and activities package.
3.9 The passenger is obliged to communicate to Viajeregalo at the time of the request for the reservation, any disease or disability, physical or mental, that may require forms of assistance or care. We do not accept any reservations for passengers whose physical and mental make your participation in the cruise is impossible or dangerous to themselves or others, or requiring alternative care or assistance that cannot be guaranteed board.
3.10 It is not permitted boarding to children under 6 months. In some cruises longer than 15 days and all Transoceanic this limit is raised to 12 months.
3.11 If at any time of shipping or cruise passenger is detected that is not in favorable health conditions or symptoms of a contagious disease, the Promoter reserves the right to refuse or discontinue shipment of the cruise passenger paying in any event that assistance is in his hand.
3.12 The entries for the cruise that are not contained in the terms and conditions or other communications made in the booking process, the traveler will be provided by Management, as established in the Fourth Book of Legislative Royal Decree 1/2007, 16 November, well before the departure.
3.13. - The information contained in the informational programas-ofertas/folletos Iberocruceros, Pullmantur, MSC Cruises and Costa Cruises or the web www.iberocruceros.com/esp/, www.pullmantur.es, www.msccruceros.es or www . costacruceros.es not binding on the organizer or this promotion, although it will be possible to make changes to this information, provided that such changes are clearly communicated in writing to the consumer and user before the conclusion of the Agreement, and the consumer and user expressly agrees to such changes.
The prices listed in the brochures of Iberocruceros, Pullmantur, MSC Cruises and Costa Cruises as well as your web www.iberocruceros.com/esp/, www.pullmantur.es, www.msccruceros.es or www.costacruceros.es or price published in other media, travel agencies, etc.. than those published by Cruceroregalo and Viejaregalo for this promotion, as it appears on your voucher winner made expressly for this promotion are not valid, and binding even if published by the same company.
4) PAYMENTS
4.1 At the time of acceptance of the terms offered to the user for your cruise, you may pay for the confirmation of booking 100% payment of port dues, the pack of drinks and the extras are hired as alternate routes carry additional supplements for the cruise. The full price must be paid at the time of recruitment, a lump sum.
Failure to meet the payment of the reservation will be void and of no nature reserve to the realization of such payment shall so notify the sending or receipt of transfer income to email info@cruceroregalo.com
To pay for the reservation of the bid offered by Cruceroregalomust be a maximum of 48 hours, since the availability of places I could change and if this time could disappear We passed this availability for your reservation, not assuming Cruceroregalo or Viajeregalo has no responsibility for, realizing you the refund made by the user.
4.2 The non-payment of those amounts by the due dates shall constitute a breach of the resolution determining the contract and that will result in the application of the penalties provided for cancellation.
4.3 The passenger ticket and bonds for the other agreed services, which are the titles of legitimation for boarding and for the provision of those services, as well as the rest of definitive documentation of the trip, will be delivered to passenger once the balance has been paid in full.
4.4 The payments made by the user is deemed to be effected only when they have been received by Cruceroregalo.
5) RATES
The prices indicated in the contract may be revised, either upward or downward, up to 20 days before departure date, due to variations in costs in effect at the time of publication of program:
(I) the costs of transport;
(Ii) taxes and taxes on any of the travel services included, such as airport taxes or embarkation at ports and airports.
(Iii) the exchange rates applied to the package in question.
(Iv) the cost of fuel.
6) CHANGES IN TRAVEL
6.1 If prior to departure, the organizer is forced to significantly modify an essential element of the contract, it shall immediately notify the passenger. No significant changes are considered essential elements of the contract, as provided in these terms:
(I) * The change of airline schedules and flight routes, while retaining unchanged the date of departure and arrival and permits the loading and unloading of the ship on schedule for the cruise. (I) * (Only for those who choose an additional route other than the outputs of the current promotion)
(Ii) The replacement of the vessel.
(Iii) The modification of the route of the cruise
(Iv) The allocation of another cabin
(V) Changes in the schedule of shows and other entertainment on board.
6.2 In the event that after the start of the trip, the Promoter is unable to supply a significant portion of the services provided under the contract for reasons unrelated to the passenger, provide alternative solutions for the onward journey, according to the technical and safety requirements navigation, without supplements price by passengers and, if the services are of inferior value of the expected refund the difference to the passenger. If that was not possible to find any alternative solution or the solution proposed by the organizer was rejected by the passenger on reasonable and justified, the Organizer will provide no extra price, means of transportation originally equivalent to that provided for the return to tee, or elsewhere as may be agreed and will reimburse the passenger the value of benefits not provided on the previews.
Organizer 6.3 It recognizes the right to substitute the vessel provided by another with similar characteristics, if it be necessary for technical, operational or other reasonable cause.
7) TERMINATION OF CONTRACT BY THE TRAVELER
7.1. The passenger may terminate the contract without penalty only when being informed the modification of an essential element, as defined in the above condition 6.1, in which case it shall, alternatively, to take another package, or to refund part of the price already paid at the time of the resolution. The package you choose to enjoy the traveler must be of equivalent value or greater than originally planned. If the organizer can not propose a package of equal or greater value, the passenger is entitled to a refund of the difference.
7.2. At all times the user or consumer may cancel the services requested or contracted, to be entitled to a refund of the amounts that were paid before confirmation, whether it is the total price as the advance provided in the preceding paragraph, but shall Gift indemnify Travel, Cruceroregaloand / or Organizing for the items listed below:
a) In the case of individual services: The total management fees, plus the cancellation fee, if the latter had occurred.
b) The cruise package is subject to special economic conditions that require significant procurement forecasts, freight, provisioning of ships and special fares, so the passenger terminates the Agreement for reasons other than that provided in paragraph above is payable management fees, the registration fee if foreseen and, by way of cancellation fees and penalties, the amounts indicated below:
* 100% of the amount paid to a maximum of 48 h after confirmation of reservation, if you have the optional insurance contract cancellation and their cause is justified within the policy coverage, the amount will be returned, except the cost of insurance.
No show on departure, the consumer and user is required to pay the total amount of travel by providing, where appropriate, the amounts outstanding between the parties unless agreed otherwise.
7.3 In cases of employment of optional travel insurance, the amount of the premium will be paid by the passenger in any case, but canceled the trip before departure, because the coverage included in the policy involve risks before the start of trip.
8) ASSIGNMENT
8.1 The principal contractor or the passenger may transfer his booking their travel on to another person who satisfies all the conditions required for it once already performed and payment of the reservation (passport, visas, health certificates, etc.). Payment of the transfer fee (49 Euros per square transferred).
8.2 The assignment must be communicated in writing to Cruise Travel Gifts and Gift to
e-mail info@cruceroregalo.com with a minimum of 15 days from the date of the trip. The transferor and transferee jointly and severally liable trip, to the Travel Agency and Viajeregaloto the organizer, the payment of the outstanding balance of the price and justified the additional costs that might have caused the transfer.
8.3 Given the price reductions obtained in its cruise voucher, any replacement will involve the cancellation of the reservation, and the realization of a new one with the conditions existing at the time as per your request.
8.4 The cruise ticket is transferable only in case of transfer of the contract package, as described in the preceding paragraphs.
9) CANCELLATION
Some of the destinations can be canceled without notice by reason of force majeure, and change the itinerary or planned shutdowns.
The existing locations are subject availability, the customer cannot require a specific date or a specific destination.
10) DUTY OF PASSENGER
10.1. The passenger must carry an individual passport and / or other documents valid for all countries included in the tour itinerary and entry visas and transit visas and health certificates may be required. The information provided in this regard by Viajeregalo is indicative and refers only and unless otherwise specified, passengers who have Spanish nationality.
To qualify for your bonus could be all kinds of documentation required legal, medical or otherwise, as deemed by the shipping company or Viajeregalo to ensure program quality travel and security guarantees to users.
11) APPLICABLE JURISDICIÓ
The jurisdiction applicable to this promotion and Legal terms thereof are governed by the law of Spain and will be the courts of Madrid who hold the exclusive jurisdiction regarding any dispute between the various parties.
12) LEGAL NOTICE
To inform and consult the legal notice can be accessed at the web address http://www.cruceroregalo.com/avisolegal
13) OPTIONAL
The customer may choose to extend or reduce the number of days of your trip (Cruise 5 days / 4 nights 6 days / 5 nights) or the number of attendees (up to 4 people) to know price and availability check at 902 737 198.
Emergency drills cruise ships will be made before the ship set sail from the port
International associations of the cruise industry adopt new security policies
Madrid, February 14, 2012. - The global cruise industry has announced a new security policy that requires the completion of mandatory emergency drill for all passengers have boarded, before leaving the port. On January 27 industry and announced a review of operational safety in response to the incident of the Costa Concordia and as part of ongoing efforts by industry to review and improve security measures. As he got to know Cruises News Media Group, an international consultancy specializing in the international promotion of cruise industry, the Cruise Line International Association (CLIA), the European Cruise Council (ECC) and the Passenger Shipping Association (PSA) have already put this new measures, with the full support of all members.
The new policy obligations, which has been voluntarily initiated by the association members and is effective immediately, beyond existing legal requirements established by the International Convention for the Safety of Life at Sea (SOLAS) . Under the agreement adopted by all associations, passengers who board cruise ships will be called to muster stations required for the exercise of security, before leaving the port. On rare occasions when passengers arrive after the mandatory exercise is completed, ie when conducting boarding operations in other ports on the itinerary, passengers, without delay, individually or in groups, will be informed of all requirements and obligations safety regulations under SOLAS. This measure is designed to help ensure that all required exercises and briefings are conducted with new immediacy to all passengers embarking.
Emergency drills are exercises which are made at intersections to ensure that passengers are informed of security protocols, while they are on board the ship, including emergency evacuation procedures. The legal requirements compels a simulation exercise required within 24 hours of boarding passengers. The review of the operational safety of the cruise industry includes a comprehensive assessment of the critical human and operational aspects of maritime safety. As improvements have been identified, have risen recommendations to the International Maritime Organization (IMO), the European Union and other government authorities. The industry's efforts are also in line with the framework and spirit of the International Safety Management Code.